TERMS & CONDITIONS
Updated 07.10.2026
1. About these terms
These terms apply to all services provided by Louis Hughes Physiotherapy. By booking an appointment you agree to them.
2. Services
Mobile, face-to-face physiotherapy assessment and treatment, falls prevention and balance physiotherapy, and sports massage and soft tissue therapy, provided at an agreed address. Treatment is not a substitute for emergency medical care. In an emergency, call 999.
My core service area includes Oldbury, Quinton, Halesowen, Harborne, Smethwick, Bearwood, Bartley Green, Rowley Regis, Blackheath, West Bromwich, Edgbaston, Tipton, Hagley, Clent, Romsley, Kings Norton, Northfield, Bournville, Stirchley, Rubery, Rednal, Moseley, Kings Heath, Selly Oak and surrounding local communities. I may also travel further. An additional travel fee based on mileage and distance may apply, and this will be discussed and agreed with you before the session.
Louis Hughes Physiotherapy Policy
3. Who I am
Louis Hughes, HCPC-registered physiotherapist (No. PH137910) and member of the Chartered Society of Physiotherapy. Professional indemnity insurance is held. Contact: info@louishughesphysio.com, +44 7765 333108.
4. Consent and your health
Treatment only goes ahead with your informed consent, which you can withdraw at any time. Please give accurate health information and tell me about any changes before each session. I may modify, decline or refer you on if treatment is not clinically appropriate.
5. Home visits
Please provide accurate access and parking details, a safe and reasonably clear space, and tell me about any hazards. I may rearrange or cancel the appointment if access is not possible or the environment is unsafe.
6. Fees and payment
Fees are shown at booking, and the price shown at the time of booking applies. Payment can be made in advance or immediately after your session, and no later than that, by the methods shown at booking. Any travel fee will be agreed with you before the session.
Patient Rights and Responsibilities
7. Cancellations and missed appointments
Please give at least 24 hours' notice to cancel or reschedule. Your first late cancellation or missed appointment will receive a warning with no charge. After that, late cancellations or missed appointments may be charged at 50% of the session fee. I may waive this in genuine emergencies. If I cancel, you will be offered a new appointment or a full refund for that session.
8. Your right to cancel
If you book online or by phone, you have a 14-day right to cancel under UK consumer law. If you ask me to start services within that period, you will pay for the services already provided and any remaining balance will be refunded. To cancel, email info@louishughesphysio.com.
9. Privacy
Your information is health data and is handled under UK GDPR. See our Privacy Notice [link to Privacy Notice page] for details and your rights.
10. Complaints
Please raise concerns first at info@louishughesphysio.com. You may also contact the HCPC or the Chartered Society of Physiotherapy.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded, or affects your statutory consumer rights.
12. Changes
I may update these terms. The version in force at the time of booking applies.